NHTSA Complaint #741266 — 1995 FORD EXPLORER TIRES

Complaint Details

ODI Number	741266
Vehicle	1995 FORD EXPLORER
Component	TIRES
Date Filed	March 5, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NJ

Consumer Description

ON FEBRUARY 19, 2000, ED CARNEY FORD REFUSED TO EXCHANGE MY RECALLED FIRESTONE TIRES BECAUSE THEY WERE NOT CURRENTLY MOUNTED ON MY VEHICLE AND I HAD OTHER TIRES ON THE CAR ... THIS DESPITE PRESENTING THE RECALLED TIRES AT THEIR DEALERSHIP THAT DAY. THE FORD MOTOR COMPANY HAS SINCE CONFIRMED TO ME THAT THE DEALERSHIP ACTED IMPROPERLY, AND THAT TIRES AFFECTED BY THE RECALL ARE TO BE EXCHANGED WHETHER THEY ARE CURRENTLY MOUNTED OR NOT. I BELIEVE THIS IS A SERIOUS BREECH OF ED CARNEY'S RESPONSIBLITIES IN THIS RECALL, WARRANTING THIS COMPLAINT, AND I HOPE THAT THE NHTSA WILL TAKE ACTIVE STEPS TO ENSURE THAT THEY DO NOT TRY TO SCAM OTHER CUSTOMERS THIS WAY IN THE FUTURE. *AK

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