NHTSA Complaint #741091 — 1998 PLYMOUTH NEON

LAST SUMMER THE HEAD GASKET ON OUR CAR FAILED JUST BEFORE THE WARRANTY WAS OUT. WE WERE ADVISED AT THAT TIME THAT THIS WAS A KNOWN PROBLEM TO CHRYSLER AND THAT THEY WOULD BE INSTALLING A REDESIGNED GASKET. "SHOULDN'T EVER HAVE THIS PROBLEM AGAIN." IN DECEMBER 2000 I WAS ON THE FREEWAY WHEN THE CAR OVER-HEATED. THE HEAD GASKET HAD ONCE AGAIN BLOWN ON THE VEHICLE. THE DEALERSHIP REFUSED TO ADMIT THERE WAS A PROBLEM AND "GENEROUSLY" OFFERED TO SPLIT THE BILL WITH US 50/50. WE PAID A $1,200 BILL TO HAVE IT FIXED SIX MONTHS AFTER THE FIRST INCIDENT. HERE IT IS 8 WEEKS LATER AND WE HAVE BLOWN THE HEAD GASKET FOR A THIRD TIME. I'M MEETING WITH THEM TOMORROW AT THE DEALERSHIP AND I'M SURE I'LL HAVE TO FIGHT WITH THEM AGAIN. GIVEN FROM THE INFORMATION I'VE FOUND ON THE INTERNET THIS IS A KNOWN PROBLEM WITH THEM. I FEEL THAT IN ADDITION TO FIXING MY CAR AT NO CHARGE THIS TIME THEY NEED TO REFUND MY PAYMENT FROM DECEMBER. HOW DO WE PROCEED WITH THIS?