NHTSA Complaint #741090 — 1992 FORD EXPLORER

SHORTLY AFTER STARTING THE CAR, BLUE SMOKE WITH A SMELL OF BURNED WIRING POURED THROUGH INTERIOR DASH VENTS. IT WAS A FRIGHTENING EXPERIENCE; WE WERE IN A POOR PLACE TO PULL OVER AND EXIT THE CAR; ALL I COULD DO WAS LOWER THE WINDOWS AND CONTINUE DRIVING ABOUT 15-30 SECONDS IN REDUCED VISIBILITY (AND BREATHABILITY) UNTIL WE COULD PULL OVER AND GET OUT. IT OCCURS TO ME THAT A HEATER FIRE SHOULD NOT BE AN EXPECTED OCCURRENCE IN A WELL-CARED-FOR VEHICLE WITH UNDER 30,000 MILES ON IT. I NOTICE THERE HAVE BEEN OTHER FORD EXPLORER HEATER FIRES. I THINK FORD SHOULD AT LEAST REIMBURSE ME FOR THE $401.55 THAT I SPENT ON REPAIRS. CAN YOU ADVISE ME WHAT TO DO?