NHTSA Complaint #741078 — 1995 FORD WINDSTAR

FORD REPLACED ENGINE AFTER HEAD GASKT REPAIRS CONTAMINATED.JERKING AGAIN!!THE ORIGINAL ENGINE WAS REPLACED AUG 2000 AFTER RON ROBERT'S FORD CONTAMINATED IT WHEN REPAIRING THE HEAD GASKET THAT WENT OUT. (WHICH IN ORDER TO HAVE REPAIRED I HAD TO GET MY STATE ATTORNEY GENERAL CONSUMER PROTECTION OFFICE INVOLVED BECAUSE FORD AND RON ROBERTS REFUSED TO REPLACE THE GASKET EVEN AFTER I HAD BEEN IN AND HAD IT CHECKED 4 MONTHS BEFORE AS PER AN OWNER NOTIFICATION I RECEIVED.) I TOOK MY VEHICLE TO BE REPAIRED BY PRUITT FORD IN BURKBURNETT, TX AFTER THE RON ROBERTS FIASCO. PRUITT DID THE ENGINE REPLACEMENT. MY CHECK ENGINE LIGHT WAS STILL ON...I TOOK IT BACK AND HAD SOME HOSES REPLACED. I WAS ADVISED THAT NO TUNE UP WAS NEEDED (NOTE: MY OXYGEN SENSOR WAS REPLACED 4 MONTHS BEFORE MY ENGINE BLEW). FOR THE FIRST TIME IN 3 YEARS MY CHECK ENGINE WAS OFF. I JUST GOT ON THE ROAD FOR LONG TRIP (THE FIRST SINCE THE HOSES WERE REPLACED) AFTER 1 HOUR THE VEHICLE STARTED JERKING WHEN I WAS TRAVELLING AT 50-60 MPH. ONLY LOWER SPEEDS (40-50MPH) OR HIGHER SPEEDS (70-80 MPH) STOPPED THE JERKS. I PULLED OVER FOR ABOUT 15 MINS, RESTARTED THE VEHICLE AND, ONCE AGAIN, THE CHECK ENGINE LIGHT IS ON. THE ENGINE ALSO STALLS WHEN MAKING SUDDEN AND HARD STOPS. THIS JERKING IS THE EXACT SAME THING THE FIRT ENGINE WAS DOING BEFORE THE HEAD GASKET WENT OUT. I WAS TOLD BY PRUITT THAT FORD WOULD NOT HOLD UP THE "100,000 MI HEAD GASKET REPAIR" ON MY NEW ENGINE EVEN THOUGH IT ONLY HAS 12,000 MI. ON IT. CAN NHTSA DO ANYTHING TO STOP THIS THING. I HAVE BEEN GOING ROUND AND ROUND WITH FORD ABOUT MY VEHICLE SINCE 1998. I LIKE THE WINDSTARS RIDE AND ROOMINESS BUT I DO NOT LIKE HOW FORD IS TREATING ME. I HAVE TAKEN MY VEHICLE IN FOR ALL THE OWNER NOTIFICATIONS (3 SO FAR) AND KEEP UP MY MAINTENANCE. WHO PROTECTS THE CONSUMER FROM HALF TRUTHS AND JUST PLAIN BAD BUSINESS ETHICS?*AK