NHTSA Complaint #741068 — 1995 VOLKSWAGEN JETTA

LATCHES/LOCKS/LINKAGES:DOORS:LATCH issue reported to NHTSA

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Complaint Details

ODI Number	741068
Vehicle	1995 VOLKSWAGEN JETTA
Component	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Date of Incident	November 21, 2000
Date Filed	March 1, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

FRONT DRIVERS SIDE DOOR LOCK CYLINDER CAME OUT WITH KEY! DEALER REPLACED, AS WELL AS REPLACING PASSENGER SIDE DOOR LOCK. I WAS CHARGED LABOR AND PARTS. APPROX $110 . COMPLAINED TO VW OF AMERICA (CUSTOMER SERVICE) TOLD THAT LOCKS TO THEIR KNOWNLEDGE NOT A KNOWN PROBLEM! CAR OUT OF WARRENTY AND THEY COULD NOT MAKE ANY $ ARRANGEMENT WITH ME. I HAVE REVIEWED NHTSA RECORDS FOR 95-6 JETTAS. SUM TOTAL OF AT LEAST 15 OTHER PEOPLE HAVE HAD DOOR LOCK CYLINDER PROBLEMS. LUCKILY I DID NOT GET LOCKED OUT OF CAR SOMEWHERE FAR FROM HOME! HOWEVER I WAS NOT ABLE TO LOCK THE CAR EITHER AGAINST THEFT! VW SHOULD AT LEAST FIX AN ITEM SUCH AS THIS NO CHARGE LOCK CYCLINDERS SHOULD NOT COME OUT, WHEN YOU LOCK OR UNLOCK YOUR CAR! THE LOCK CYLINDER MECHANISMS ARE FAILING UNDER NORMAL USAGE. THANK YOU FOR ATTETION TO THIS MATTER.*AK

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