NHTSA Complaint #740767 — 1996 FORD MUSTANG

MY FORD MUSTANG BROKE DOWN ON MY WAY TO FREDERICK, MD. IN DECEMBER OF 2000. I HAD ALREADY TAKEN IT IN TO CRYSTAL FORD FOR A RECALL ON JUNE 8, 2000. THE RECALL PROGRAM NO. WAS 99B29. THEY SAID THEY FIXED THE PROBLEM, WHICH WAS A LEAKAGE OF ENGINE COOLANT AT THE HEAD GASKET. ON MY DRIVE TO FREDERICK IN DECEMBER, THE MUSTANG BEGAN TO OVERHEAT AND PROCEED TO BREAK DOWN PROMPTLY THEREAFTER. THE RESULT OF THE OVERHEATING WAS A CRACKED ENGINE DUE TO A THROWN ROD. MY VEHICLE WAS TOWED FROM FREDERICK TO LAUREL TO MY MECHANIC WHO INFORMED ME THAT THE CRACKED ENGINE WAS DUE TO A ENGINE COOLANT LEAKAGE. I THEN HAD MY VEHICLE TOWED TO CRYSTAL FORD SO THERE MECHANICS COULD LOOK AT IT. THE SERVICE PERSON, [XXX], CALLED ME TO LET ME KNOW THE ENGINE THREW A ROD WHICH WAS DUE TO AN ENGINE COOLANT LEAKAGE PROBLEM. I WROTE LETTERS TO FORD CUSTOMER SERVICE AND THE SERVICE REP FOR THE AREA AND BOTH DENIED ANY ASSISTANCE TO FIX MY VEHICLE. THE DAMAGE DONE TO MY VEHICLE IS DEFINITELY RELATED TO THE RECALL AND THE ENGINE COOLANT PROBLEM AT THE HEAD GASKET YET FORD REFUSES TO FIX THE VEHICLE. PLEASE HELP ME IN ANYWAY YOU CAN WITH THIS PROBLEM. THANK YOU VERY MUCH FOR YOUR TIME AND EFFORT WITH THIS PROBLEM. SINCERELY, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).