NHTSA Complaint #740757 — 1992 MERCURY SABLE

STRUCTURE:FRAME AND MEMBERS issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	740757
Vehicle	1992 MERCURY SABLE
Component	STRUCTURE:FRAME AND MEMBERS
Date of Incident	May 12, 2000
Date Filed	February 14, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OH

Consumer Description

AFTER 5 VISITS AND ALMOST $1,000, MARSHALL FORD WEST IN CLEVELAND, OH FINALLY REALIZED THE ORIGNAL POPPING NOISE WAS THE RECALL - WHICH I HAD ADVISED THEM IN THE FIRST PLACE. MY MECHANIC TOLD ME IT WAS THE RECALL ITEM WHICH WAS THE SUBFRAME REAR MOUNT BOLTS. I HAD TAKEN THE CAR IN AT LEAST ON 5 DIFFERENT OCCASIONS, HAD TO LEASE A CAR ONE TIME, THEY GAVE ME A RENTAL ON THE NEXT 2 OCCASIONS ONLY AFTER I COMPLAINED. THEY ADVISED THAT IF THEY HAD HAD THE PARTS IN STOCK, THEY WOULD HAVE INSTALLED THE FRONT MOUNT BOLTS ALSO. AFTER 1 WEEK, THE REAR MOUNT BOLTS BEGAN POPPING AGAIN. I NEED SOMEONE TO CHECK TO SEE IF THIS WORK WAS DONE CORRECTLY. THEY BLAMED IT ON OTHER PROBLEMS, BUT THIS WAS THE PROBLEM I ORIGINALLY BROUGHT IT IN FOR. PLEASE ADVISE WHAT I CAN DO AT THIS TIME. I AM VERY UNHAPPY AND THE NOISE JUST KEEP POPPING.*AK

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