NHTSA Complaint #740514 — 1995 CHEVROLET TAHOE

THE SEAT FRAME BROKE WHEN I CAME TO A NORMAL STOP. I TOOK THE VEHICLE TO DIVER CHEV FOR REPAIR. THEY REPLACED THE SEAT FRAME WITH THE PART IN STOCK. THE SEAT NOW IS JAMMED AGAINST THE CONSOLE. I COMPLAINED TO THE SERVICE MANAGER AND HE TOLD ME THAT THIS WAS THE ONLY PART AVAILABLE AND THAT HE HAD NO SOLUTION. I EXPLAINED THAT THE POWER SEAT WAS UNDER CONSTANT STRESS AND IT MAY BE A SAFETY ISSUE IS I WEERE INVILVED IN AN ACCIDENT AS IT COULD BREAK FREE AS IT WAS BASICLY PUSHED OUT OF NORMAL ALIGNMENT. INADDITION THE POWER SEAT MOTOR STRUGGLES TO MOVE THE SEAT WHICH WILL WEAR IT OUT NOT TO MEMTION THAT THE SEAT BOTTOM IS JAMMED AGAIST THE CONSOLE AND IT WILL WEAR THE LEATHER OUT. I CALLED CHEV OWNER ASSISTANCE 1-800-222-1020 AND THEY AGREED THAT THE PROBLEM SHOULD AHVE NEVER OCCURED BUT AFTER CALLING THE DEALER SAID THER WAS NOTHING THEY COULD DO. I FILED A COMPLAINT WITH BBB AUTO LINE AND THEY SENT ME BACK A LETTER AND SAID THE VEHICLE WAS OUT OF WARRANTY AND THEY WOULD NOT PROGRESS THE COMPLAINT. I AM LEFT PAYING $ 268.00 FOR A FAULTY REPAIR WHICH I BELIVE HAS NOW RESULTED IN A POTENTIAL SAFETY ISSUE NOT TO MENTION THE WEAR ISSUES ON THE LEATHER SEAT AND POWER SEAT MOTOR. *AK