NHTSA Complaint #740491 — 2000 BUICK LESABRE

THE HORN OF THE BUICK LESABRE I DRIVE KEPT GOING OFF IN THE MIDDLE OF THE NIGHT AND I TOOK IT FOR REPAIR. THEY TOLD ME THAT A COMPUTER MODULE WAS BAD AND IF IT WAS NOT REPAIRED THAT THE AIRBAG COULD GO OFF WHILE I WAS DRIVING AND POSSIBLY CAUSE AN ACCIDENT. THEY TOLD ME THE PRICE WOULD BE OVER $900 FOR THE REPAIR AND I PROTESTED THAT IF IT WAS A SAFETY AND COMPUTERIZED MODULE DEFECT IT SHOULD BE REPAIRED FREE OF CHARGE. MARCIE OCHOA WITH BUICK CUSTOMER ASSISTANCE, 1-800-521-7300 FILE # C02428638, WAS CONTACTED BY GARY RUFFNER UWUA SEC-TREASURER, AND SAID SHE TALKED WITH SERVICE MANAGER BOB AND WAS NOT DUE TO A DEFECT ON THE VEHICLE. IT IS SOMETHING THAT JUST WENT OUT. SHE ALSO SAID BECAUSE THIS VEHICLE WAS LESS THAN A YEAR OLD IT HAD 42,678 MILES ON IT AND WOULD NOT BE COVERED BY WARRANTY AND THEY WOULD NOT PROVIDE ANY ASSISTANCE. I FEEL THAT THIS IS A SAFETY ISSUE AND IS A DEFECT THAT ANY CONSUMER SHOULD NOT HAVE TO PAY FOR AND THERE SHOULD BE A RECALL IF WHAT THEY SAID IS TRUE THAT "THE MODULE DEFECT CAN CAUSE THE AIR BAG TO DEPLOY WHILE SOMEONE IS DRIVING AND CAUSE AN ACCIDENT. .