NHTSA Complaint #740241 — 1993 FORD TAURUS

I SUBMITTED INFORMATION TWO DAYS AGO. I DON'T KNOW IF IT WENT THROUGH OR NOT. IN CASE NOT, I STARTED HAVING HEATING PROBLEMS LAST YEAR AND AFTER REPLACING HEATING COMPONENTS,IE, RADIATOR, TWO THERMOSTATS, TWO HEATING SENSING UNITS, WATER PUMPAND HEAT GUAGE. IT KEPT RUNNING HOT TO THE POINT I WAS SCARED IT WOULD RUIN MY MOTOR. I NEVER RAN IT TO THE BOILING POINT. I FINALLY LEFT IT WITH MY MECHANIC AND AFTER MANY CHECK, HE FINALL FOUND FAULTY HEAD GASKETS WITH A GAS ANALIZER. I HAD THE GASKETS AND NECESSARY COMPONENTS REPLACED. IT IS NOW BACK TO NORMAL. I HAVE NOT HAD ANY MORE PROBLEMS. I WOULD JUST LIKE TO KNOW WHY MR. [XXX], MANAGER,VEHICLE SERVICE AND PROGRAMS, FORD CUSTOMER SERVICE DIVISION DETERMINED BY LETTER THAT ALL 94 AND 95 TAURUS'S WITH 3.8L ENGINES WOULD BE REPAIRED FREE BY THE FORD MOTOR CO.. IF HE WOULD CHECK THE INTERNET FOR 93 TAURUS ,WITH 3.8L ENGINES HAD THE SAME PROBLEM. HE SAID HE HOPED THIS PROGRAM WOULD CONFIRM YOUR CONTINUED SATISFACTION IN YOUR FORD-BUILT VEHICLE. THE LETTER ALSO STATED IF YOU REPAIRED YOUR VEHICLE PRIOR TO THIS LETTER, YOU WOULD RECEIVE A REFUND. I HAVE BEEN A FORD PERSON ALL MY LIFE. I HAVE TWO NOW. I WOULD LIKE TO BE TREATED FAIR. I APPRECIATE YOUR TIME AND PATIENCE FOR LETTING ME SUBMIT THIS COMPLAING. SINCERELY, [XXX] (PLEASE EXCUSE THE ERRORS).*AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).