NHTSA Complaint #740105 — 1995 OLDSMOBILE AURORA

FIVE DAYS AFTER THE PURCHASE RADIATOR CRACKED, CAR OVERHEATED, TOOK TO DEALERSHIP, WHILE SPEAKING WITH THE SERVICE MANAGER, I EXPLAINED THE ABS/TRACTION CONTROL LIGHT CAME ON AND STAYS ON AS OF 3RD DAY AFTER PURCHASE AND THAT THE ENGINE WAS SURGING AND BACK FIRE TYPE NOISE FROM UNDER THE HOOD DURING ACCELERATION AND THE CAR HAD NO POWER. THE FRONT RIGHT FOG LIGHT WAS NOT WORKING THE DAY OF PURCHASE AND TO REPLACE IT, I WAS CHARGED FOR THE REPLACEMENT BULB. THERE WAS NO BUYERS GUIDE ON THIS VEHICLE ON THE DAY I TEST DROVE THE CAR NOR ON THE DAY OF PURCHASE, I PURCHASED A ONE YEAR EXTENDED WARRANTY THROUGH THE DEALERSHIP IN THE AMOUNT OF $1295.00, AND WAS TOLD IT COVERED EVERYTHING. SERVICE MANAGER WAS CONTACTED ON THE DAY I PICKED THE CAR UP AFTER THE RADIATOR REPAIR, AND WAS TOLD THE OTHER ISSUES WERE NOT CORRECTED AT THIS TIME DUE TO THE WARRANTY NOT HAVING TIME TO PROCESS. A FEW HOURS LATER, I CALLED THE SERVICE MANAGER TO REPORT THAT THE CAR WAS RUNNING HOT , SMOKING FROM UNDER THE HOOD AND HE BLEW IT OFF AS COOLANT BURNOFF AND IF IT CONTINUED TO RETURN IT ON THE FOLLOWING MONDAY, THIS WAS ON A FRIDAY. WAS INVOLVED IN ACCIDENT THAT SAME FRIDAY NIGHT, YET IT WAS MINOR AND I DROVE THE CAR HOME FROM THE SCENE. I DROVE TO A REPAIR FACILITY ON MONDAY, AND THERE IS WHEN I WAS INFORMED THAT THE RADIATOR REPAIR FROM THE PREVIOUS WEEK WAS NOT DONE AND PICTURES WERE TAKEN AND I MET WITH THE SALES MANAGER AND SHOWED HIM THE PICTURES, YET HE STILL INSISTED THE REPAIR WAS DONE, I E-MAILED THE PHOTOS TO GM AND OLDSMOBILE WITH MY COMPLAINT. NO RESPONSE TO THIS DAY 01/29/01. *AK