NHTSA Complaint #739669 — 1997 DODGE RAM

PLEASE DELETE ODI #739665. THIS IS THE REVISED COMPLAINT. THE FIRST REPAIR TO THE ACCELERATOR STICKING WAS DONE AT THE CADILLAC TRUCK CENTER IN CADILLAC, MICHIGAN. THE LAST TWO REPAIRS WERE DONE AT BONNEY MOTOR SALES IN LAKE CITY, MICHIGAN. I NOTIFIED DODGE CORPORATE HEADQUARTERS IN AUBURN HILLS, MICHIGAN, OF THIS PROBLEM IN NOVEMBER OF 1999, AND THEY RESOLVED THIS BY "PAYING FOR THE REPAIRS." MY CONTACT PERSON AT THAT TIME WAS [XXX]. AT THAT TIME MY TRUCK HAD 56,000 MILES ON IT. THE LAST TIME I WROTE THEM A LETTER IT WAS DATED JANUARY 5, 2001, AND ALSO SENT THEM THE BILL IN THE AMOUNT OF $86.63 FOR ANOTHER REPAIR (#3) AT 73,000 MILES. WE DID GET A RESPONSE FROM THAT LETTER LAST WEEK. HER NAME WAS [XXX] AND HER PHONE NUMBER WAS [XXX]. SHE INFORMED ME THAT CHRYSLER WAS NOT GOING TO COVER THIS BILL AND IF I HAD A PROBLEM WITH IT, I SHOULD GET AHOLD OF BONNEY MOTOR SALES THAT DID THE WORK ON THE TRUCK. SHE TOLD ME THAT CHRYSLER IS NOT RESPONSIBLE FOR DEALERSHIP WORK. THE MAIN CONCERN I HAVE OVER THIS IS THE SAFETY ISSUE. WHEN THE ACCELERATOR STICKS, I HAVE TO PUT THE TRUCK INTO NEUTRAL AND WAIT FOR THE ACCELERATOR TO COME DOWN. I HAVE ALREADY GONE THROUGH A RED LIGHT BECAUSE OF THIS PROBLEM AND HAVE HAD SEVERAL OTHER NEAR-MISS ACCIDENTS. PLEASE CONTACT ME IF YOU HAVE ANY QUESTIONS. I WOULD LIKE TO GET THIS RESOLVED. THANK YOU. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).