NHTSA Complaint #739599 — 1993 PONTIAC GRAND AM

ENGINE HEAD FAILURE, LOSS OF COOLANT, COOLANT WARNING LIGHT COMES ON. TOOK TO DEALER ON TWO OCCASIONS. NEVER NOTIFIED OF SPECIAL SERVICED POLICY FOR REPAIR AND/OR REPLACEMENT OF THIS ENGINE PROBLEM PER SPECIAL POLICY BULLETIN NO:57-61-26A. POLICY GOOD FOR UP TO 100K. FOUND POLICY ON INTERNET ON DECEMBER 27TH 2000 AND CALLED THE DEALER AND GM ON NUMEROUS OCCASIONS SINCE THAT TIME. THEY CLAIM THAT THE TIME LIMIT ON MY VEHICLE HAS EXPIRED (AUGUST 21,2000). THEY WILL NOT HONOR THE WARRANTY PROGRAM EVEN THOUGH I SPOKE WITH TWO PONTIAC SERVICE DEPARTMENTS BEFORE THAT TIME AND WAS TOLD SPECIFICALLY THAT THERE WERE NO SPECIAL PROGRAMS FOR THIS PROBLEM. THE ENGINE IS A KNOWN LOOSER AND THE DEALERS CANT WIN BY WORKING ON IT AND, IN MY EXPERIENCE, TRY TO DISCURAGE ANY CONSIDERATION OF REPAIRS AND DO NOT DISCLOSE THE FREE REPLACEMENT POLICY. PONTIAC DOES NOT CARRY THESE POLICIES ON THEIR WEBSITE. THEY DO NOT NOTIFY OWNERS OF THE AVAILABILITY OF REPAIRS. MY VEHICLE HAS NO DENTS OR RUST AND THE BODY IS IN VERY GOOD CONDITION, BUT IT HAS NOT BEEN DRIVEN FOR MONTHS BECAUSE I DO NOT WANT TO INFLICT ANY ADDITIONAL ENGINE DAMAGE. I FIND AN INDICATION OF WATER ON MY DIPSTICK.