NHTSA Complaint #739509 — 1998 DODGE GRAND CARAVAN

STEERING:HYDRAULIC POWER ASSIST:PUMP issue reported to NHTSA

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Complaint Details

ODI Number	739509
Vehicle	1998 DODGE GRAND CARAVAN
Component	STEERING:HYDRAULIC POWER ASSIST:PUMP
Date of Incident	December 1, 2000
Date Filed	January 25, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

POWER STEERING BELT COMES OFF WHEN DRIVING THROUGH SNOW GREATER THAN 6 INCHES IN DEPTH. CAUSED SUDDEN LOSS OF POWER STEERING AND LOSS OF VEHICLE CONTROL. TECHNICAL BULLETIN FROM REPAIR SHOP INDICATES THAT THE TENSIONER ARM ON THIS MODEL IS DEFECTIVE (INSUFFICIANT TENSION TO KEEP BELT ON), AND THAT IT NEEDS A SNOW SHIELD. SNOW UNDER VEHICLE GETS PUSHED INTO BELT ASSEMBLY CAUSING BELT TO FALL OFF. TECHNICAL BULLETIN INDICATES THE CORRECTIVE PROCEDURE (STRONGER TENSIONING ARM AND SNOW SHIELD) WILL BE COVERED ONLY IF VEHICLE IS UNDER WARRANTY. FOR QUESTIONS, PLEASE USE E-MAIL ADDRESS. THE WORK PHONE LISTED WILL ONLY BE CURRENT UNTIL 01/24/00. NEW WORK PHONE IS UNDETERMINED AT THIS TIME. *AK

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