NHTSA Complaint #739044 — 1997 CHEVROLET SUBURBAN

STEERING:HYDRAULIC POWER ASSIST SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	739044
Vehicle	1997 CHEVROLET SUBURBAN
Component	STEERING:HYDRAULIC POWER ASSIST SYSTEM
Date of Incident	January 1, 2001
Date Filed	January 18, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TN

Consumer Description

POWER STEERING IS UNRELIABLE, SURGE/INCREASE IN STEERING POWER IS VERY UNPREDICTABLE. THIS VEHICLE HAS BEEN TO DEALER 5 TIMES FOR THIS PROBLEM. FIRST TIME THE DEALER SAID ALIGNMENT WAS PROBLEM, NOT SO. SECOND TIME THE DEALER REPLACED THE POWER STEERING GEAR BOX, THIS FIXED PROBLEM FOR 4 MONTHS. THIRD TIME THE DEALER REPLACED POWER STEERING GEAR BOX, POWER STEERING PUMP AND FLUSHED LINES, THIS FIXED PROBLEM FOR 5 MONTHS. FOURTH TIME THE DEALER REPLACED THE EVO SENSOR ON STEERING COLUMN, THIS FIX LASTED 15 MONTHS. FIFTH TIME THE DEALER STATED THAT THE EVO SENSOR MUST BE BAD AND WILL NOT REPLACE UNDER EXTENDED WARRENTY. AFTER MUCH INVESTIGATION, I FIND THAT THIS IS AN ONGOING PROBLEM SPECIFIC TO THE 1997 SUBURBAN WITH THE ELECTRONIC CONTROL ON THE POWER STEERING SYSTEM. THERE HAVE BEEN IN EXCESS OF 75 REPORTS OF THIS OR SIMILAR STEERING RELATED PROBLEMS. NHTSA SHOULD INVESTIGATE THIS PRIOR TO THERE BEING ANY FATALITIES.*AK

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