NHTSA Complaint #738556 — 1996 FORD WINDSTAR

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	738556
Vehicle	1996 FORD WINDSTAR
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	November 13, 2000
Date Filed	January 17, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MO

Consumer Description

HEAD GASKETS ARE DESIGNED TO LAST THE LIFETIME OF A VEHICLE. THEY ARE NOT ROUTINE MAINTENANCE ITEMS IN THE FORD OWNER'S MANUAL. FORD EXTENDED THE WARRANTY ON THE 1995 WINDSTAR HEAD GASKETS TWICE (5 YEARS, 60K MILES AND THEN TO 100,000 MILES). EVEN THOUGH NO MAJOR CHANGES TO THE ENGINE BLOCK WERE MADE ON THE 96 FORD WINSTAR, FORD HAS REFUSED TO ACCEPT RESPONSIBILITY FOR REPAIRING THIS KNOW DEFECT ON MY VEHICLE. IN FACT IT APPEARS THAT FORD IS AWARE OF THE CONDITION AS THEY ISSUE A TECHNICAL SERVICE BULLETIN IN OCTOBER 1999 FOR THE 1996 WINDSTARS (TSB 90-20-7). THE COST OF THE REPAIR TO ME WAS $1,357.84. WHAT IS EVEN MORE TROUBLESOME TO ME IS FORD'S COMPLETE LACK OF INTEGRITY AND HONESTY BY NOT FULLY DISCLOSING THIS KNOWN DEFECT TO ITS CUSTOMERS. THIS IS AN INJUSTICE TO ALL AMERICANS WHO PURCHASED THIS PRODUCT. I HOPE YOU WILL HELP DO SOMETHING ABOUT THIS PROBLEM.*AK

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