NHTSA Complaint #737978 — 1995 MERCURY MYSTIQUE

STEERING: STEERING WHEEL/HANDLE BAR issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	737978
Vehicle	1995 MERCURY MYSTIQUE
Component	STEERING: STEERING WHEEL/HANDLE BAR
Date of Incident	September 1, 2000
Date Filed	January 18, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

CAR WAS BROUGHT INTO DEALER FOR REPAIR OF "SEVERE VIBRATION IN STEERING COLUMN WHEN CAR IS IDLING IN GEAR " COMPLAINT. DEALER DIAGNOSED THE PROBLEM AND DETERMINED CAR'S ENTIRE STEERING ASSEMBLY INCLUDING THE AIR BAG MUST BE REPLACED. DEALER IS NOT ABLE TO LOCATE AN AIR BAG TO COMPLETE THE SERVICE NEARLY 4 MONTHS AFTER THE CAR WAS BOUGHT IN FOR REPAIR. I HAVE CONTACTED FORD WHO HAS VERIFIED THAT THE AIR BAG IS ON "NATIONAL BACK ORDER". FORD ALSO CLAIMS TO HAVE NO KNOWLEDGE OF WHEN THIS PART WILL BE AVAILABLE. HOW CAN AN IMPORTANT SAFETY PART BE UNAVAILABLE FOR SUCH AN EXCESSIVE PERIOD OF TIME? NOBODY HAS BEEN ABLE TO HELP ME. I'VE EVEN CALLED THE OFFICE OF FORD'S CEO, JACK NASSER, WITH NO SUCCESFUL RESULTS. IS THIS CAR SAFE TO DRIVE? DID YOU EVER HEAR OF SUCH A SITUATION? PLEASE HELP !!! *AK

Related Complaints for the 1995 MERCURY MYSTIQUE

Other STEERING: STEERING WHEEL/HANDLE BAR Complaints

#889178 — May 25, 2001 — WHILE PULLING OUT OF A GAS STATION TRAVELING AT APPROXIMATELY 2 TO 3 MPH, DRIVER'S SIDE AIR BAG FELL OUT INTO DRIVER...

#847605 — September 13, 1999 — CONSUMER TOOK CAR TO THE DEALERSHIP SEVERALTIMES FOR BRAKE FAILURE/ STEERING COLUMN FAILURE, AND PREMATURE WEAR OF...

#520450 — August 28, 1997 — POWER STEERING LOOSES POWER WHEN DRIVING IN WET CONDITION.

#802477 — September 16, 1996 — DURING VEHICLE OPERATION IN WET CONDITIONS, THE STEERING WHEEL LOCKS UP, FOR 3/4 SECONDS AT A TIME.*AK

#966490 — June 8, 1995 — LOSS OF POWER STEERING, CAUSING THE WHEEL TO LOCKUP AND CAN'T MAKE A FULL TURN. TT

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