NHTSA Complaint #737506 — 1995 FORD EXPLORER TIRES

Complaint Details

ODI Number	737506
Vehicle	1995 FORD EXPLORER
Component	TIRES
Date Filed	December 13, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

WE "DID NOT" FEEL "SAFE" WITH THESE TIRES ON OUR VEHICLE. WE TALKED TO REPRESENTATIVE FROM THE HOTLINE AND HE GAVES US THE OKAY TO GET NEW TIRES AND SEND IN THE FORMS. WELL WE WENT AND GOT THE NEW TIRES AND SENT IN THE PAPER WORK, AND WE GOT BACK A LETTER SAYING, "WE HAVE REVIEWED THE ENTIRE FILE AND UNFORTUNATELY, WE MUST RESPECTFULLY DENY YOUR REQUEST FOR A REFUND. WE ARE UNABLE TO PROCESS YOUR REFUND FOR ONE OR MORE REASONS: THE TYPE OF TIRE YOU REQUESTED REPLACEMENT/REIMBURSTMENT FOR WAS NOT PART OF THE VOLUNTARY SAFETY RECALL" WE HAVE ALSO WRITEN THEM A LETTER STATING THAT THEY WERE NOT SATISFING ALL THEIR CUSTOMERS. PLEASE HELP ME. *AK (DOT NUMBER: W2HLIPY308 TIRESIZE: P2357515)

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