NHTSA Complaint #737289 — 1995 DODGE INTREPID

WHEN I TOOK MY INTREPID TO BENSON DODGE AND SPOKE WITH THE SERVICE MANAGER ON 12/4/2000, I FELT AS THOUGH HE WAS BRUSHING ME OFF. HE SAID HE HAD NO KNOWLEDGE OF ANY INVESTIGATION OR ANY RECALL ON THIS VEHICLE. I SHOWED HIM THE INFORMATION ON THE INVESTIGATION THAT I PRINTED FROM YOUR WEBSITE ON 12/2/2000. I INFORMED HIM THAT THIS WAS AN EXTREMELY COSTLY REPAIR AND I COULD NOT AFFORD TO HAVE THEM REPAIR IT. HE ALL BUT TOLD ME THAT THE REPAIRS WERE SOLELY UP TO ME AND SINCE I COULD NOT AFFORD THEM, I WOULD EVENTUALLY WRECK THE CAR. I DON'T KNOW ABOUT HOW THINGS ARE SUPPOSED TO BE DONE, BUT I WOULD THINK THAT THE FIRST PRIORITY OF ANY DEALER SHOULD BE THE SAFETY OF THE PEOPLE DRIVING THEIR CARS. I HAVE AN 18 MO OLD THAT I TRANSPORT IN THIS VEHICLE AND THIS MANAGER DID NOT SEEM TO CARE THAT THE LIFE OF A BABY COULD BE AT STAKE. I GUESS SINCE IT WASN'T HIS WIFE AND CHILD IN THAT VEHICLE IT WOULDN'T BE! I JUST WANTED TO LET THE PEOPLE CONDUCTING THE INVESTIGATION INTO THE RACK AND PINION STEERING ON THE 95 INTREPID KNOW ABOUT THIS IN CASE I DO HAVE AN ACCIDENT RESULTING IN INJURIES OR DEATH OF EITHER MYSELF OR MY PASSENGERS. IF YOU CAN HELP ME IN ANY WAY, PLEASE LET ME KNOW. I SEEM TO BE GETTING ABSOLUTELY NOWHERE WITH THE DODGE DEALERSHIP THAT I BOUGHT THE VEHICLE FROM. THANK YOU FOR YOUR TIME. NO SAFETY DEFECT LISTED IN SUMMARY. *AK