NHTSA Complaint #737135 — 1997 FORD EXPEDITION

I UNDERSTAND THAT THERE IS AN INQUIRY CONCERNING THE SAFETY OF THE ABOVE MENTIONED TIRES. ON 11/03/00 I HAD PREVENTATIVE MAINTENANCE COMPLETED ON MY VEHICLE (OIL CHANGE/TIRE ROTATION). THE SERVICE REPRESENTATIVE ADVISED ME THAT MY TIRES WERE BECOMING "CHOPPY". HE SHOWED ME BY RUNNING MY HAND OVER THE SURFACE OF THE TIRE. THE TIRE WAS NOT SMOOTH, BUT IN CERTAIN AREAS IT APPEARED THAT THE TIRE WAS RAISED. I FELT THAT THIS CONDITION WAS ODD SINCE I WOULD BELIEVE THAT THE TREAD WOULD WEAR SMOOTHLY DURING CONTINUED OPERATION. UNDERSTANDING THE CONCERN ABOUT TREAD SEPERATION, AND NOT BEING AN EXPERT, I SUSPECTED THAT THIS MAY BE OCCURRING. I SENT A MESAGE TO THE CUSTOMER SERVICE SECTION OF GOODYEAR AND WAS ADVISED THAT 39,000 WAS THE LIFE EXPECTIANCY OF THOSE TIRES. I DISAGREE AND FELT THEIR EXPLANTATION WAS UNACCEPTABLE. I ADVISED GOODYEAR THAT IT WAS INTENT TO FILE A COMPLAINT WITH YOUR ORGANIZATION. MY CONCERN IS FOR THE SAFETY OF MY FAMILY AND THAT OF THE OTHER MOTORIST. THANK YOU ALL FOR YOUR ASSISTANCE. JOHN WILLIAMS. *AK (DOT NUMBER: LOAD E TIRESIZE: P265/70R17)