NHTSA Complaint #735915 — 1998 MERCURY SABLE

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	735915
Vehicle	1998 MERCURY SABLE
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 11, 2000
Date Filed	November 15, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

THE CAR LOST DRIVE POWER, AND APPEARED TO GO INTO NEUTRAL. THE TRANSMISSION SHOP LATER FOUND THAT A SHAFT, FROM THE TORQUE CONVERTER TO THE PUMP, HAD SNAPPED. THE SHAFT IS A FAIRLY SUBSTANTIAL PIECE OF METAL. THE SHOP REPAIRED THE TRANSMISSION BUT COULD NOT MAKE A GUESS AS TO THE REASON FOR THE METAL FAILURE. I HAVE THE SHAFT THAT SNAPPED AND CAN PROVIDE DIGITAL IMAGES. THERE IS NO OBVIOUS REASON TO ME WHY IT WOULD HAVE SNAPPED WETHER IT IS DESIGN OR METALLURGY. I CAN PROVIDE DIGITAL IMAGES OF THE COMPONENT BREAKAGE. IF YOU SO DESIRE, I CAN PROVIDE YOU WITH THE PART IF YOU WISH TO PERFORM FAILURE ANALYSIS FOR METAL DEFECTS / MANUFACTURING PROBLEMS, OR DESIGN ISSUES. IN MY CASE, THE FAILURE HAPPENED ON A LIGHTLY TRAVELLED ROAD, WITH NO TRAFFIC AROUND. IF THIS A FAILURE THAT HAD OCCURRED ON A BUSY HIGHWAY, WHILE TURNING IN TRAFFIC, OR DURING MANY SCENARIOS - THIS COULD HAVE CAUSED A REAL PROBLEM FOR ME, PASSENGERS, OR OTHER MOTORISTS. I HOPE THAT ANYONE ELSE WITH THE SAME FAILURE IS AS FORTUNATE.

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