NHTSA Complaint #735095 — 1995 CHEVROLET 1500

HERE IS THE E-MAIL I SENT TO CHEVROLET MOTOR DIVISION "HERE IS MY UNUSUAL STORY". WE OWN A 1995 CHEVROLET PICK UP. I HAVE A SERIOUS COMPLAINT REGARDING THE LACK OF CONCERN YOU COMPANY HAS FOR REPAIRING A TRUE SAFETY PROBLEM. WE TOOK THE TRUCK IN FOR SERVICING WHEN THE FRONT DRIVERS SEAT BEGAN ROCKING BACK AND FORTH. TO OUR SURPRISE THEY "RICHARDSON PONTIAC, BUICK, GMC" 1-858-679-6900, IN POWAY, CA SAID "NWD SEAT FRAME BROKEN AT FRONT LEFT CORNER. SEAT CONDITION UNSAFE". I HAVE CONTACTED YOU DIRECTLY (4 TIMES BEFORE I RECEIVED AN ANSWER) CASE #C01857200. I WAS TOLD SINCE THE TRUCK HAS 106,000 MILES THERE WAS NOTHING THAT THEY COULD DO. I TOLD YOUR EMPLOYEE THAT THE TRUCK WAS KEPT IN EXCELLENT CONDITION, DRIVEN 90 MILES PER DAY ON THE FREEWAY. IT HAS NOT BEEN TAKEN OFF ROAD NOR ABUSED. I FIND IT HARD TO BELIEVE THAT A COMPANY SUCH AS YOURS WOULD JUST SAY "TOO BAD, OUT OF WARRANTY, YOUR PROBLEM NOW" I HAVE NEVER HEARD OF OTHER CAR COMPANIES HAVING SEATS BREAK OFF! THIS IS NOT ACCEPTABLE AND I HOP YOU WILL PASS THIS UP THE CHAIN TO SOMEONE OF AUTHORITY WHO CAN CHECK INTO THIS FOR ME. LIKE THE TIRE PROBLEMS FORD HAD--YOU NEED TO STAND BEHIND YOUR PRODUCTS". THE FOLLOWING IS THE E-MAIL RESPONSE FROM CHEVROLET MOTOR DIVISION, WED, 0CT. 25, 2000: "DEAR MS. BOSCHEN, THANKS YOU FOR YOUR RECENT E-MAIL. WE APOLOGIZE FOR YOUR DISSATISFACTION. YOUR COMPUTER FILE HAS BEEN UPDATED WITH YOUR MOST RECENT COMMENTS REGARDING YOUR 1995 CHEVY PICKUP. AGAIN, WE REVIEWED YOUR REQUEST AND ARE IN AGREEMENT WITH THE POSITION PREVIOUSLY PROVIDED TO YOU. IF YOU HAVE ANY QUESTIONS, OR REQUIRE FURTHER ASSISTANCE, YOU WILL NEED TO CONTACT OUR OFFICE AT 1-800-222-1020. REFERENCE FILE C01857200 WHEN CALLING. SINCERELY, VICKI L. KAZEROONI, CUSTOMER RELATIONSHIP MANAGER, GM INTERNET RESPONSE CENTER". NHTSA, I APPRECIATE YOU LOOKING IN TO THIS FOR ME. THANK-YOU.*AK