NHTSA Complaint #734959 — 1994 FORD TAURUS

THIS VEHICLE HAS BEEN IN MY POSSESSION SINCE COMING INTO SERVICE IN JULY 1994. IT WAS A FLEET VEHICLE, OWNED BY GE FLEET AND LEASED TO HONEYWELL. IN 1998, THE SPEEDOMETER FAILED AT APPROXIMATELY 76,000 MILES. IT WAS REPLACED AT MY COMPANYS EXPENSE. I PURCHASED THE VEHICLE IN JULY 1999. IN SEPTEMBER OF THIS YEAR, WITH APPROXIMATELY 112,800 MILES (ONLY 36,800 MILES ON THE REPLACED SPEEDOMETER), IT FAILED AGAIN. FORD HAS ISSUED TWO TSBS. THE FIRST IN 1997, TSB 97-12-5 AND THE SECOND IN 1999, 99-7-9. THE SERVICE MANAGER AT SHEEHY FORD IN RICHMOND VA, (MR. RON CRENSHEW), ACKNOWLEDGED THAT THE REPAIRS DICTATED UNDER FORDS TSBS DID NOT CORRECT THE PROBLEM. IN FACT, FAILURES HAVE OCCURRED AT TWICE THE RATE. CLEARLY FORD IS SELLING DEFECTIVE PARTS, BOTH ORIGINAL AND REPLACEMENT. I HAVE TRIED TO WORK THIS OUT WITH THEM, ONLY TO HAVE POLICY WARRANTY SPOUTED AT ME. THEY NEED TO FIX THIS. ILL PAY THE LABOR. THE PART IS OVER $500. THIS IS ABSURD. WE NOW HAVE A SAFETY ISSUE SINCE IT IS IMPOSSIBLE TO ACCURATELY DETERMINE THE SPEED OF THE VEHICLE. I NEED YOUR HELP. THANK YOU. MICHAEL E. CUMMINGS MIDLOTHIAN VA. *AK