NHTSA Complaint #734850 — 2000 GMC ENVOY

THE 2000 GMC ENVOY IS EQUIPPED WITH ELECTRICALLY FOLDED OUTSIDE REARVIEW MIRRORS. ON VEHICLE START, THE RIGHT OUTSIDE MIRROR OF MY VEHICLE WOULD FOLD FORWARD AGAINST THE "A" PILLAR FROM ITS NORMAL DRIVING POSITION. THIS OCCURRED MULTIPLE TIMES WITH DIFFERENT DRIVERS. SEVERAL TIMES THE DRIVER DID NOT NOTICE THIS HAD HAPPENED UNTIL THE VEHICLE WAS IN MOTION. THE IMMEDIATE CORRECTIVE ACTION WAS TO USE THE MIRROR FOLD CONTROL SWITCH TO FOLD THE MIRRORS BACK TO THEIR STOWED POSITION AGAINST THE DOOR GLASS. THE MIRROR FOLD CONTROL SWITCH WAS THEN MANUALLY REPOSITIONED AND THE MIRRORS BOTH MOVED OUT TO THEIR NORMAL DRIVING POSITION. THE MIRROR FOLD CONTROL SWITCH IS AWKWARD FOR THE DRIVER TO OPERATE WITH THE VEHICLE IN MOTION. THE DEALER SOLUTION WAS TO REPLACE THE ENTIRE RIGHT OUTSIDE MIRROR ASSEMBLY UNDER WARRANTY. (THIS ALSO SOLVED ANOTHER INCIDENTAL COMPLAINT THAT THE MIRROR GLASS ADJUSTMENT ACTUATORS MOVED JERKILY.) THE DEALER STATED THIS WAS A COMMON PROBLEM AND ITS CAUSE WAS STILL BEING EVALUATED.