NHTSA Complaint #734804 — 1999 MERCURY COUGAR

I FIRST THOUGHT THE PROBLEM WAS WITH THE ANTI-THEFT DISABLING SYSTEM. I SOON FOUND OUT THAT WAS NOT THE CASE. THE CAR DOES NOT START AT LEAST ONCE A DAY. IT MAKES A LOUD GRINDING NOISE WHEN TRYING TO START IT. AFTER A FEW MINUTES IT FINALLY STARTS. WE TOOK THE CAR INTO THE DEALERSHIP TO HAVE IT FIXED. AFTER STATING THAT OTHER CARS HAD BEEN IN WITH THE SAME PROBLEM THE DEALERSHIP PROCEEDING TO GO OUT TO THE CAR TO GET MORE INFORMATION. ONCE THEY SEEN THAT IT HAD 38000 MILES THEY REFUSED TO FIX IT UNDER WARRANTY. THAT IS SO RIDICULOUS. OTHER CARS HAVE HAD THE SAME PROBLEM, IT IS NOT A CONSUMER CAUSED PROBLEM. OBVIOUSLY THE CAR HAS A DEFECT AND I WOULD LIKE TO HAVE IT FIXED FREE OF CHARGE.