NHTSA Complaint #734204 — 1996 FORD TAURUS

IN MAY OF 2000 IWAS DRIVING MY VEHICLE ON MD 695 WHEN ENGINE LIGHT CAME ON I THEN LOST POWER MY CAR SHUT OFF AND I WAS FORCED TO PULL OVER MY CAR WAS STALLED OUT I THEN HAD IT TOWED TO TOWSON FORD IN TOWSON MD THEY TOLD ME IT WAS MY COOLING SYSTEM AFTER TELLING A FEW FRIENDS OF MY ORDEAL ONE TOLD ME OF A RECALL FOR THE COOLING SYSTEM ON THE 96 TAURUS I THEN CONTACTED THE FORD MOTOR CO IN MICH. WHERE I WAS TREATED VERY RUDLY OVER THE PHONE I CALLED SEVERAL TIMES TO SPEAK TO A SUPERVISOR IWAS TOLD SEVERAL DIFFRENT TIMES THAT ONE WOULD CONTACT ME IT WASNT UNTIL I REFUSED TO HANG UP THE PHONE UNTIL I SPOKE TO A SUPERVISOR THAT I TALKED TO SOMEONE AFTER ALL THE TROUBLE I WENT THROUGH THEY TOLD ME FORD WAS NOT GOING TO HONOR MY REQUEST FOR FINANCIAL HELP WITH MY REPAIRS AFTER HAVING REPAIRS DONE MYSELF MY CAR CONTINUED TO HAVE PROBLEMS IT STARTED TO LEAK COOLING FLUID AND OVERHEAT I IMEDIATLY HAD IT TAKEN BACK TO TOWSON FORD THEY THEN TOLD ME I NEEDED NEW HEAD CYLINDERS WHICH MY EXTENDED WARRANTY WOULD NOT COVER AFTER HAVING THESE THINGS DONE MY CAR STILL LOSES POWER MY ENGINE LIGHT STAYS ON AND SOMETIMES DOES NOT CRANK OVER I TOOK IT BACK TO TOWSON FORD THEY PUT IT ON THE ANYLIZING MACHINE THEY FOUND OTHER PROBLEMS BUT COULD NOT TELL ME WHY ENGINE LIGHT STAYS ON WHY IT WONT CRANKOVER OR WHY IM LOSING POWER WHEN IM DRIVING PLEASE HELP ME FIND A SOLUTION I