NHTSA Complaint #733878 — 1994 FORD TAURUS

MY TAURUS HAD A HEAD GASKET FAIL AND NOW I'M TOLD THAT BECAUSE IT'S 594 MILES OVER THE 100,000 LIMIT I'LL HAVE TO PAY TO HAVE IT REPAIRED. THE VEHICLE IS IN EXCELLENT CONDITION AND WAS PREVIOUSLY DEALER MAINTANED AT ANOTHER DEALER SHIP ABOUT 50 MILES FROM HERE BY THE PREVIOUS OWNER.THE SERVICE MANAGER AT ASHLEY FORD IN NEW BEDFORD HAS BEEN HELPFUL BUT SAYS HIS HANDS ARE TIED AND THAT IT WAS FORD'S DECISION TO MAKE NOT HIS HE HAD CONTACTED THE LOCAL FORD REP. BUT WAS SO FAR ONLY ABLE TO GET ME A 30% DISCOUNT . I'VE FELT ALL ALONG THAT FORD SHOULD REPAIR THIS AT NO COST TO ME BECAUSE THIS IS OBVIOUSLLY A PROBLEM EXCLUSIVELY TO THE 3.8 FORD ENGINE OR EVER CAR ON THE ROADS HEAD GASKETS WOULD BE FAILING . WHEN I SPOKE TO THE FORD REP AT THE 800 # (1-800-392-3673) ELAINE SHE WASN'T HELPFUL AT ALL AND SEEMED MAD AT ME FOR TRYING TO GET SOME HELP WITH THIS PROBLEM , LIKE IT WAS MY FAULT .I'VE TOLD THE MANAGER BRUCE THAT AT THIS POINT I'LD BE WILLING TO PAY 20% OF THE COST TO REPAIR JUST SO WE CAN GET OUR CAR BACK WE'RE PAYING A LOAN ON THIS CAR AND CAN'T EVEN USE IT . I'VE HAD MANY FORDS IN THE PAST AND HAVE NEVER NEEDED DEALER ASSISTANTS LIKE THIS BEFORE AND FEEL THAT 594 MILES OVER THE 100,000 MILE LIMIT SHOULN'T JUSTIFIE FORD'S REFUSAL TO STAND BEHIND THIER PRODUCT AND NOT FIX OUR CAR.ANY HELP YOU CAN GIVE US WOULD BE APPRECIATED , THANK YOU , SINCERELY JOHN & SHARON DOLMAN