NHTSA Complaint #733873 — 2000 FORD F-150

TIRE STARTED TO SEPERATE ON INTERSTATE DRIVING. ROARING, VIBRATION. WE STOPPED AND REPLACE TIRE WITH SPARE IMMEDIATELY. TIRE HAS BEEN TAKEN TO FOUR GOODRICH DEALERS IN ATHENS AREA, AND WE WERE INFORMED EACH TIME BY ALL THAT THEY WOULD NOT HONOR ANY WARRANTY EVEN THOUGH IT WAS ORIGINAL EQUIPMENT WITH LESS THAN 10,000 MILES ON VEHICLE AT TIME OF INCIDIENT. THEY ALL SAID IT WAS A FORD PROBLEM. FORD ROAD HAZZARD SERVICE CONTACTED 8/15/00 WITH REPORT, AND THEY PROMISED IN AUGUST TO HAVE PURCHASING DEALER CALL US TO REPLACE THE TIRE. FOLLOWING UP WITH ORIGINAL PURCHASE DEALER SERVICE CENTER IN COMMERCE, WAS INFORMED BY SHOP MANAGER THEY KNEW NOTHING ABOUT A CLAIM, THEY WOULD NOT RESOLVE OR REPLACE TIRE , IT WAS A GOODRICH TIRE ISSUE TO REPLACE IT. CALLED FORD CONSUMER LINE AGAIN, GIVEN PROMISE THAT SOMEONE WOULD CALL US BACK, STILL WAITING ON THAT CALL. CALLED GOODRICH, CORPORATE CONSUMER LINE, AND WAS TOLD A GOODRICH DEALER, ANY THAT WE COULD DRIVE TO, WOULD REPLACE THE TIRE. UPON DRIVING AROUND ATHENS, GA. WITH TIRE AND VEHICLE LAST WEEK, NO GOODRICH DEALER WAS WILLING TO CALL GOODRICH CORPORATE TO SEE IF THEY COULD GET A REPLACEMENT AND AUTHORIZATION FOR SAME. ALL GOODRICH DEALERS HAVE TOLD US TO CALL FORD TO REPLACE A NEW TIRE UNDER WARRANTY IF VEHICLE IS STILLUNDER WARRANTY. WE STILL DO NOT HAVE A TIRE. WE HAVE BEEN TOLD BY FORD CONSUMER LINE, BY ROAD HAZARD HOTLINE, NOW THAT GOODRICH TIRES ARE NOT PART OF ANY RECALL AND THEY WILL NOT REPLACE ANY TIRE FOR FREE EVEN THOUGH THE FORD WARRANTY, AND ORIG EQUIPMENT BOOKLET IN NEW VEHICHLE GLOVEBOX STATES THEY ARE LIABLE FOR WARRANTY REPLACEMENT ON A NEW VEHICLE WITH ORIGINAL EQUIPMENT TIRES. FORD NOW STATES THAT IT IS A GOODRICH ISSUE. (TIRESIZE: 23570R16)( DOT NUMBER: TIRE SIZE: 23570R16 )