NHTSA Complaint #733753 — 1997 FORD EXPLORER ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

Complaint Details

ODI Number	733753
Vehicle	1997 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date of Incident	October 20, 1997
Date Filed	October 20, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

MY 1997 EXPLORER WILL TEMPORARLY STALLS WITHOUT WARNING SINCE NEW, USUALLY WHEN PULLING OUT INTO A STREAM OF TRAFFIC.THIS CAUSES A SEVERE SAFETY PROBLEM FOR THE OCCUPANTS OF THE CAR. I HAVE TAKED THE VEHICLE TO TALLAHASSEE, FORD, TALLAHASSEE, FLORIDA SEVERAL TIMES (REMAINING OVERNIGHT THERE FOR OVER 10 DAYS) AND THE ONLY EFFORT TO FIX THIS PROBLEM WAS TO INSTALL A SET OF SPARK PUUGS. THE SERVICE MANAGER ADVISED ME NOT TO BRING THE CAR BACK SINCE THE PROBLEM IS INTERMITTENT AND CAN'T BE FIXED. I FEEL NO ONE HAS TAKEN MY COMPLAINTS SERIOUSLY AND NO REAL EFFORT HAS BEEN MADE TO FIX THIS PROBLEM. THE VEHICLE CONTINUES TO HAVE THE PROBLEM, NOTICIBLY WORSE IN HOT WEATHER AND I HAVE NO MORE SUPPORT FROM FORD MOTOR COMAPNY DESPITE WRITING AND CALLING FORD'S CONSUMER COMPLAINT DIVISION. THE CAR REMAINS TO BE HAZARDOUS TO DRIVE AND I HOPE YOU CAN HELP ME WITH THIS PROBLEM. I AM REALLY SUPRISED AT FORD MOTOR COMPANY FOR PLACING A LONG TIME CUSTOMER IN A DANGEROUS VEHICLE WITH NO SUPPORT IN MAKING NECESSARY REPAIRS.

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