NHTSA Complaint #733561 — 1994 FORD TAURUS

ON 7/24/00 I TOOK MY CAR TO TULSA AUTO COLLECTION QUALITY CARE FACILITY AT 11122 EAST 71ST STREET TULSA, OK. (918-250-3555) TO HAVE MY A/C SYSTEM REPAIRED, AS IT WAS WORKING JUST FINE THE DAY BEFORE. TOM, THE MECHANIC WHO INSPECTED MY CAR, STATED THAT THE MOTOR MOUNTS HAD FAILED, WHICH RESULTED IN ENGINE VIBRATION. THE VIBRATION WAS HARD ENOUGH TO CAUSE A RUPTURE IN A A/C LINE, WHICH IN TURN CAUSED A COMPLETE A/C SYSTEM FAILURE. A MAJOR LEAK WAS FOUND AT THE HIGH PRESSURE LINE TO CONDENSOR. WILL REQUIRE MANIFOLD HOSE REPLACEMENT. WILL ALSO NEED NEW FILTER DRYER HOSE ASSEMBLY, SINCE SYSTEM HAS BEEN EXPOSED TO AIR. REPLACE ESTIMATED REPAIRS $625. ALSO MOTOR MOUNTS ARE BAD AND MUST BE REPLACED BEFORE ANY A/C WORK IS PERFORMED. ESTIMATED MOTOR MOUNT REPLACE $450-$600. NOW, SINCE IT IS GETTING COLD, I HAVE FOUND THAT MY HEATER IS NOT WORKING. POSSIBLY AS A RESULT OF THE RUPTURE IN THE A/C LINES. I AM ASKING THAT FORD KINDLY REPAIR MY CAR BECAUSE I HAVE SEEN AT NTHSA'S WEB SITE MANY COMPLAINTS THAT PEOPLE HAVE MADE ABOUT PROBLEM MOTOR MOUNTS OVER THE SPAN OF SEVERAL YEARS. I HAVE TALKED TO FORD AND THEY REFUSE TO REPAIR THE CAR WITHOUT MY PAYING FOR IT. I BELIEVE THAT IT IS UNFAIR FOR FORD TO FORCE THE CONSUMER TO PAY FOR SUCH REPAIRS, WHEN THEIR MOTOR MOUNTS HAVE A PROVEN HISTORY OF FAILURE.*AKY