NHTSA Complaint #733539 — 1997 MERCURY MOUNTAINEER

UPON HEARING ABOUT THE TIRE RECALL, I WENT TO MERTZ FORD WHERE I PURCHASED MY VEHICLE FOR INSPECTION. I WAS TOLD MY TIRES WEREN'T ON THE RECALL LIST. AS ADDITIONAL NEWS REPORTS CONTINUED, WE INSPECTED THE TIRES OURSELVES TO FIND A CRACK AT THE TREADLINE THAT RAN AROUND THE OUTSIDE PERIMETER OF ALL FOUR TIRES. I RETURNED TO THE DEALER AND WAS TOLD BY THEIR SALES MANAGER THAT SOMETHING NEEDED TO BE DONE AS THE TIRES WERE NOT SAFE. WE RETURNED WHEN THE SERVICE DEPT. WAS OPEN AND WERE AGAIN TOLD THEY WOULD WORK SOMETHING OUT. AFTER THE VEHICLE HAD BEEN DROPPED OFF, WE RECEIVED A CALL INDICATING THAT WE WOULD NEED TO PAY FOR ALL 4 NEW TIRES (REPLACED WITH GOODYEAR WRANGLER RT/S (TIRES, LABOR, TAX: $379.01). I KEPT THE DEFECTIVE TIRES AND MY RECEIPT. I DON'T KNOW HOW FIRESTONE CAN MAINTAIN THAT TIRES MANUFACTURED ONLY AT THE DECATUR PLANT ARE THE UNSAFE TIRES FOR THE RECALL. I WANT FIRESTONE TO REIMBURSE ME FOR MY TOTAL EXPENDITURES.*AK (DOT NUMBER: VNHL1PY506 TIRESIZE: P235/75R15)