NHTSA Complaint #733418 — 1993 NISSAN PATHFINDER

ON JUNE 14, 2000 MY SPOUSE AND I WERE RETURNING FROM VACATION DRIVING APPROX. 70 MPH ON I-35 EAST OF GREENVILLE, TX AND HAD JUST PASSED AN 18 WHEELER WHEN THE RIGHT REAR TIRE BLEW OUT. WE WERE IN THE LEFT HAND LANE AND WERE VERY FORTUNATE IN MOVING IN FRONT OF THE 18 WHEELER AND OVER TO THE RIGHT SHOULDER WITHOUT ROLLING THE VEHICLE. IT WAS VERY SCARY. THE TREAD CAME OFF AND TORE UP PART OF THE FENDER AREA AND WRAPPED UP OVER THE REAR BUMPER AND BROKE THE RIGHT REAR TAILLIGHT ASSEMBLY. WE HAVE GONE THROUGH ALL THE PROCESS TO BE REIMBURSED BY FIRESTONE FOR OUR REPLACEMENT TIRES. THE REGIONAL FIRESTONE CUSTOMER SERVICE REP. IN FORT WORTH SUGGESTET THAT IN ADDITIONAL TO THE $400.00 AMOUNT REQUESTED FOR NEW TIRES THAT WE ALSO REQUEST REIMBURSEMENT FOR THE $80.00 EXPENSE TO HAVE THE TAIL LIGHT ASSEMBLY REPLACED. WE SUBMITTED ALL APPROPRIATE PAPERWORK ON AUGUST 16, 0000. AS OF OCTOBER 4, 0000 (SEVEN WEEKS) WE HAVE NOT HEARD FROM FIRESTONE. WE ARE VERY UPSET WITH THEIR LACK OF RESPONSE. PLEASE ADVISE. BY THE WAY, WE HAD NINE TIRES ON TWO VEHICLES WHICH HAD TO BE REPLACED. FIVE OF THE TIRES (GOODYEAR) WERE REPLACED VERY QUICKLY AFTER WE RAISED CANE AND NO REIMBURSEMENT IS REQUIRED ON THESE FIVE TIRES. THANKS! (TIRESIZE: 23575R15)( DOT NUMBER: TIRE SIZE: 23575R15 )