NHTSA Complaint #733364 — 1998 FORD EXPLORER

REPORTED PROBLEM TO LOCAL FIRESTONE. THEY REFUSE TO PROVIDE ME WITH A VOUCHER (CHECK) SO I CAN PURCHASE A TIRE OF MY CHOOSING AT ANOTHER TIRE DEALER SUCH AS "NTB" [NATIONAL TIRE & BATTERY]. I SPOKE WITH STORE MGR: MR. ANDY RIGGS. I REFUSE TO DO BUISNESS WITH FIRESTONE & DON'T HAVE ANY INTENTION OF GIVING THEM ANY OF MY MONEY. THEY HAVE OFFERED TO SELL ME ONE TIRE [AMERICAN GENERAL] AT THE PRORATED VALUE OF MY DEFECTED WILDERNESS AT TIRE. THIS IS UNACCEPTABLE, I SHOULD HAVE THE TIRE OF MY CHOOSE....AND I USUALLY TAKE ALL ME TIRE BUISNESS TO NTB DUE TO THE QUALITY OF TIRES THE SELL AND THE GOOD SERVICE. THE FIRESTONE STORE I WENT TO HAS THE FOLLOWING ADDRESS "747 DAIRY ASHFORD ROAD" "HOUSTON, TX 77079" "PH(281) 493-1870" "FAX (281) 493-9174" STORE MANAGER NAME: MR. ANDY RIGGS.....ASST. MANGERS NAME: MR. PATRICK BEECH. A PHONE CALL TO THESE PEOPLE COULD SOLVE THIS PROBLEM VERY...VERY QUICKLY.....THANK YOU FOR YOU HELP. *AK (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )