NHTSA Complaint #733340 — 1997 DODGE DAKOTA

WE PURCHASED A 1997 DODGE TRUCK IN OCT. 1996. THHE TRANSMISSION FAILED AT 42000 MILES. WE WERE TOLD BY BOTH OUR LOCAL SOUTH CAROLINA DEALER AND BY ED MURDOCK WHERE WE BOUGHT THE VEHICLE THAT CHRYSLER WOULD NOT STAND BEHIND THE TRANSMISSION DUE TO OUR WARRANTY BEING UP AT 36000 MILES. WE CALLED THE 800 # TO CHRYSLERS COMPLAINT LINE AND WERE TOLD THE SAME THING. WE HAD OUR TRUCK REPAIRED AT A LOCAL INDEPENDENT GARAGEAND ONLY THEN DID WE DISCOVER THAT OUR TRUCK HAD A 1998 PROTOTYPE TRANSMISSION IN IT. PARTS WERE ORDERED FROM ATLANTA THAT WOULD NOT FIT OUR 1997 DODGE DAKOTA BECAUSE OF THE PROTOTYPE TRANSMISSION AND HAD TO BE RETURNED AND REORDERED FROM DETROIT. ALA IN ALL WE WERE WITHOUT OUR TRUCK FOR 29 DAYS WHILE THIS MESS WAS SORTED OUT. WE WOULD HAVE NEVER PURCHASED A TRUCK WITH A PROTOTYPE ASIAN TRANSMISSION IN IT IF WE HAD BEEN TOLD. THHE ED MURDOCK DEALERSHIP REFUSES TO REIMBURSE US FOR OUR EXPENCES, CHRYSLER SAYS THAT THEY WILL NOT BECAUSE IT IS OUT OF WARRANTY. SOMEONE SHOULD HAVE TO MAKE THIS RIGHT BECAUSE NOT ONLY WERE WE MISLED IN OUR PURCHASE BUT ANY TRANSMISSION SHOULD BE EXPECTED TO PERFORM LONGER THAN 42000 MILES. WE WANT TO BE REIMBURSED FOR THE WORK DONE AND OUR EXPENSE FOR A RENTAL CAR DURING THE LENGTH OF TIME THAT WE WERE SORTING THIS MESS OUT AND STILL HAVING TO GO ON WITH OUR DAILY ROUTINE. NO ONE SEEMS TO WANT TO STAND BEHIND THHE CHRYSLER PRODUCTS FROM THE MANUFACTURER TO THE ONE WHO SELLS THEM. THANK YOU IN ADVANCE FOR YOUR HELP , I HAVE SENT SEVERAL OTHER LETTERS AND IF YOU CAN TELL ME OF SOMEONE ELSE TO WRITE I WOULD APPRECIATE IT. THANKS, RENEE MCABEE. *AK