NHTSA Complaint #733331 — 1994 FORD EXPLORER

MY ORIGINAL TRANSMISSION FAILED AT 79,484 MILES. I DID NOT PURCHASE AN EXTENDED DRIVE TRAIN WARRANTY. I ASKED MY MECHANIC IF TRANSMISSION PROBLEMS WERE COMMON WITH EXPLORERS AND HE SAID YES. HE PROVIDED ME WITH A COPY OF SEVERAL YEARS OF ADVISORIES THAT FORD SENT TO MECHANICS, WARNING THEM OF PROBLEMS WITH THE TRANSMISSIONS, AND SPECIFICALLY WITH THE TORQUE CONVERTER. THIS IS THE MAIN PART WHICH WENT ON MY TRANSMISSION. I FELT THAT IF FORD FELT THE NEED TO SEND REPEATED ADVISORIES TO MECHANICS, THAT THERE WAS A PROBLEM(S) THAT SHOULD HAVE INVOLVED A RECALL. I SENT A LETTER TO FORD ON NOVEMBER 4, 1998 AND NEVER RECEIVED A REPLY. I AM ENCLOSING A COPY OF THIS LETTER. I SINCE HAVE HAD TO REPLACE THE SECOND TRANSMISSION AT 100,000 MILES. THE FIRST ONE COST ME $1881.50 AND THE SECOND ONE $1465. I FEEL THAT FORD SHOULD REIMBURSE ME FOR THE COST OF BOTH TRANSMISSIONS BECAUSE THEY FAILED TO ACCEPT RESPONSIBILITY FOR TRANSMISSION FAILURES DUE TO PROBLEMS THEY NOTIFIED MECHANICS ABOUT IN THEIR ADVISORIES. I LOOK FORWARD TO YOUR RESPONSE. *AK