NHTSA Complaint #733114 — 1998 FORD CONTOUR

I MENTIONED TO THE DEALERSHIP WHERE I PURCHASED MY CAR THAT WHEN I TEST DROVE IT, IT JUST SEEMED TO JERK WHEN IT WOULD SHIFT. KEN SCHUCK ASSURED ME THAT THERE WAS NOT ANYTHING WRONG WITH THE CAR. IT DID COME WITH A WPC ASSOC. LIMITED WARRANTY THOUGH IF ANYTHING WOULD HAPPEN IT WOULD BE COVERED. WELL, MY CAR CONTINUED TO AUTOMATICALLY SHIFT HARD AND I WAS ALLOWED TO TAKE IT TO AAMCO IN WMSPT. PA. THIS WAS A MONTH AGO. THEY LOOKED AT IT AND SAID THERE WAS NOTHING WRONG WITH MY CAR. I CONTINUED TO DRIVE IT UP UNTIL 4 WEEKS AGO AND ON MY WAY TO WORK "THE TRANSMISSION WENT." I CONTACTED KEN AND TOLD HIM WHAT HAPPENED AND HE SAID TO CALL THE WARRANTY CO. AND TAKE IT TO A DEALERSHIP. WHICH I DID AND 4 WEEKS TO THIS DAY, THEY STILL HAVE IT AND IT'S STILL NOT REPAIRED! THAT'S AT FARFIELD FORD PA. 570-368-8121. SO, BETWEEN KEN, WPC WARRANTY AND FARFIELD, I'M NOT GETTING MY CAR FIXED. PLEASE HELP ME. I KNOW THERE IS RECALL WORK THAT NEEDS DONE ALSO. PLEASE HELP ME. *AK