NHTSA Complaint #732899 — 1996 PONTIAC GRAND AM ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	732899
Vehicle	1996 PONTIAC GRAND AM
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	August 20, 2000
Date Filed	October 10, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	KS

Consumer Description

A ROD FAILED IN THE ENGINE CAUSING DAMAGE TO CRANKSHAFT. GENERAL MOTORS ACKNOWLEDGES THE FACT THAT THE 2.4 LITER ENGINE HAS EXPERIENCED MANY FAILURES. BUT, GENERAL MOTORS ADVISED THAT THE FAILURES HAVE TAKEN PLACE ON THE UPPER PORTION OF THE ENGINE. GENERAL MOTORS REFUSES TO ASSIST ME WITH REPAIRING THE ENGINE. THE ESTIMATED COST OF REPAIRING THE ENGINE IS $3,600.00. I WANT GENERAL MOTORS TO REPAIR THE ENGINE BECAUSE THE COMPANY ACKNOWLEDGES THE FACT THAT THE ENGINE HAS A RECORD FOR FAILURES. I REQUESTED TO HAVE A GENERAL MOTORS AREA MANGAGER TO CALL ME TWO WEEKS AGO. I WAS TOLD BY A CUSTOMER SERVICE REPRESENTATIVE THAT MY REQUEST WOULD BE FORWARDED ON, BUT THE REPRESENTATIVE WENT ON TO SAY THAT I SHOULD NOT EXPECT THE MANAGER TO CALL ME.

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