NHTSA Complaint #732705 — 1996 AUDI A4

IN 1998, WHILE STILL UNDER WARRANTY AUDI WAS ADVISED OF A PROBLEM WHICH BEGAN WITH A NOISE IN THE CAR. THIS WAS EVENTUALLY DIAGNOSED AS DEFECTIVE CONTROL ARMS AND THE LOWER CONTROL ARMS WERE REPLACED IN 2/2000 AT NO COST TO MYSELF AS AUDI ADMITTED THAT THERE WAS A "DEFECT" IN THAT MODEL YEAR. 2 WEEKS AGO, I DISCOVERD THAT THE LOWER CONTROLS ARMS HAVE A PROBLEM WITH THE BOLT THAT HOLDS THEM TOGETHER. I AGAIN REPORTED THIS TO AUDI OF AMERICA AND WAS AGAIN TOLD THAT THEY HAD MANY PROBLEMS WITH THIS MODEL AND TO TAKE IT TO THE NEAREST DEALER. I WAS INSTRUCTED AUDI AND MY MECHANIC THAT THE I COULD LOSE THE STEERING AT ANY POINT. UPON INSPECTION BY AUDI THEY DETERMINED THAT THE CARE IS NOT SAFE TO DRIVE AND THAT THESE UPPER CONTROL ARMS MUST BE REPLACED. AFTER DISCUSSING THIS WITH THEM, THEY HAVE BEEN EXTREMELY UNCOOPERATIVE AND RUDE AND HAVE AGREED TO PAY HALF OF THE PARTS, BUT I MUST PAY ALL OF THE LABOR AT THEIR PREMIUM PRICES. SINCE THE CAR IS TOO DANGEROUS TO DRIVE I DO NOT HAVE THE OPTION TO TAKE IT TO A REASONABLY PRICED AUTO SHOP. AUDI HAS KNOWN ABOUT THIS PROBLEM FOR TWO YEAS, AS I WAS TOLD BY AN AUDI MECHANIC THAT THEY HAD CONSIDERED A RECALL. AUDI IS PUTTING THEIR CUSTOMERS IN GREAT DANGER AND WILL DO NOTHING UNTIL SOMEONE IS KILLED.