NHTSA Complaint #732457 — 1996 DODGE NEON

I HAVE HAD PROBLEMS WITH THE HEAD GASKET IN MY 1996 NEON THREE TIMES. THE FIRST TIME IT WAS COVERED UNDER WARRANTY. THE SECOND TIME I HAD TO TAKE IT TO A SHOP AND HAVE IT REPAIRED COSTING ME $450.BOTH TIMES THE CAR WAS UNDER 50,000 MILES. NOW MY CAR HAS 78,000 AND THE GASKET HAS FAILED AGAIN. I HAVE CONTACTED CHRYSLER ABOUT THE PROBLEM AND THEY ARE WELL AWARE OF IT. I HAVE FOUND A WEB SITE, NEONHEADGASKETS.ORG, AND SEEN THAT SEVERAL PEOPLE HAVE HAD HELP FROM CHRYSLER, CHRYSLER PAYING $500 AND THE CUSTOMER PAYING $100. BUT THE DECISION IS UP TO THE SERVICE MANAGER AND THE DISTRICT MANAGER. IT REALLY UPSETS ME THAT A RECALL HAS NOT BEEN CALLED. NOW THEY HAVE EVEN REPLACED THE OLD GASKET WITH AN UPDATED NEW ONE, WHICH HAS NOT BEEN PUT ON MY CAR YET. THEY'RE NOT SURE IF THAT WILL EVEN WORK. PLEASE MAKE CHRYSLER TAKE RESPONSIBILITY FOR THEIR MISTAKE. IT IS NOT MY FAULT THE GASKET IS BLOWING. *AK