NHTSA Complaint #732328 — 2000 FORD EXPLORER

HAD MY TIRES CHECKED AT FIRESTONE BUT DID NOT FEEL COMFORTABLE, DID NOT SEE THE TIRES MYSELF. I FELT VERY UNSAFE DRIVING MY OWN NEW VEHICLE, SO I WENT TO A PLACE THAT MY SON KNOWS THE PEOPLE VERY WELL. GOODYEAR. WHILE THE TRUCK WAS UP ON THE MOUNT, I INSPECTED THE TIRES MYSELF AND HAD NOTICE SOMETHING ON THE SIDEWALL FACING THE INSIDE TRUCK. IT WAS ON ALL THE TIRES SIDEWALL. AND OUTER WALL. LOOKS LIKE CRACKING AND PEELING. ALSO THE OUTER WALL ON THE OUTSIDE OF THE TRUCK IS TURNING A FUNNY COLOR. WHEN I ASKED SOMEONE TO LOOK AT THEM, A GOOD FRIEND, THEY SAID IT WAS THE BELTS READY TO GIVE WAY. THE GENTLEMEN AT GOODYEAR, WAS VERY CONCERNED FOR MY SAFETY AND THAT OF MY FAMILY. THEY REPLACED MY TIRES OF COURSE I PAID FOR THEM. THEY TOOK THE TIME TO MARK THE RECIEPT OF THE PURCHASE WITH THE DAMAGE OF THE TIRES. I THEN WENT TO FIRESTONE AND SHOWED THEM, THEY TOLD ME IT WAS HEAT DAMAGE AND COULD NOT DO ANYTHING ABOUT IT. I THEN TOOK THEM TO WHERE I HAD PURCHASED THE TRUCK AND WAS TOLD THAT IT WAS TIRE DRESSING AND MOLD. SO I PRECEEDED TO GO TO THE CORPORATE STORE WHERE I WAS TOLD THAT IT WAS RUBBERIZED PAINT. MY TIRES WERE AND STILL ARE UNSAFE AND HAVE DEFAULTS. I BELIEVE THAT I AM ENTITLED TO REIMBURSEMENT FOR THE 5 TIRES. I WAS NOT ABOUT TO PUT FIRESTONE TIRES BACK ON MY TRUCK. I WOULD NOT HAVE FELT ANY BETTER.*AK( DOT NUMBER: 8XHL TIRE SIZE: P235/75R15 )