NHTSA Complaint #732180 — 1995 KIA SEPHIA

THERE ARE BROWN SPOTS, IN AN OTHERWISE NAVY BLUE COLORED DASH, THAT APPEAR TO BE BURNED AREAS. ALSO, THE PART OF THE DASH CONNECTED CLOSEST TO THE WIND SHIELD HAS BECOME COMPLETELY UNGLUED. UPON CONTACTING THE MANUFACTURER, WE WERE TOLD THAT THEY WOULD PAY FOR THE DASH ITSELF BUT WE WOULD HAVE TO PAY FOR THE LABOR. SINCE OUR WARRANTEE HAD EXPIRED, WE THOUGHT THAT WAS PRETTY FAIR UNTIL WE WERE INFORMED WE COULD ONLY HAVE IT REPAIRED AT THE DEALERSHIP (WHO CHARGES $80/HOUR). OUR REGULAR AUTO BODY SPECIALIST WOULD CHARGE US HALF OF THAT AMOUNT, AND THAT WOULD INCLUDE ACTUALLY PAYING FOR THE DASH. THE MANUFACTURER AGREED TO LET US TAKE THE FREE DASH OUTSIDE THE DEALERSHIP FOR REPAIR. THEN WHEN WE ASKED FOR THAT AGREEMENT IN WRITING, THEY CLAIMED THEY HAD NEVER AGREED TO ALLOW THAT. WE ASKED THEM TO REVIEW THEIR "QUALITY ASSURANCE" TAPES. WE WERE THEN TOLD THAT EVEN IF THE TAPES PROVED THE CONVERSATION OCCURED AS WE SAID, WE STILL COULD NOT TAKE THE DASH ANYWHERE OTHER THAN THE DEALERSHIP. WE DID NOT EVEN BUY THE CAR FROM THE DEALERSHIP. BY OFFERING TO GIVE US A REPLACEMENT DASH FREE OF CHARGE, THEY WERE ADMITTING THAT IT WAS A DEFECT. OF ALL THE PEOPLE THAT WE SHOWED THE DASH TO, NOT ONE PERSON HAD EVER SEEN ANYTHING LIKE IT IN THEIR LIVES. WE FEEL THAT WE WERE DECEIVED BY THE MANUFACTURER.