NHTSA Complaint #731219 — 2000 FORD EXPLORER

AFTER CONTACTING 4 RETAILERS I WAS TOLD IT WOULD BE SPRING BEFORE THE TIRES COULD BE REPLACED. THE WAITING LIST IS OVER 247 CUSTOMERS. I HAVE BEEN TOLD THAT I CAN PURCHASE THE TIRES MYSELF AND THEN GET REIMBURSED IN 6 TO 8 WEEKS. THIS WILL PROBABLY TAKE MUCH LONGER AND I WILL CARRY THE INTEREST ON CEDIT FOR AT LEASED 3 TO 4 MONTHS. ALSO WHAT KIND OF REPLACEMENT CAN YOU GET FOR $100.00 INCLUDING MOUNTING AND BALANCING. EACH COMPANY INVOLVED IS BLAMING THE OTHER FOR THE PROBLEM. WHAT THIS AMOUNTS TO IS THAT THE END USER IS GETTING THE SHAFT. I BELIEVE FIRESTONE SHOULD BE HELD ACCOUNTABLE. I WOULD NEVER PURCHASE ONE OF THEIR PRODUCTS. MAYBE THEIR FUTURE WILL PROVE TO BE AS SHORT LIVED AS THEIR CUSTOMERS ROLLING DOWN OUR HIGHWAYS.*AK( DOT NUMBER: VD TIRE SIZE: 235 )