NHTSA Complaint #731120 — 1993 FORD TAURUS

I BROUGHT MY CAR TO SARASOTA FORD ON FRI. SEPT. 8, 2000 TO DIAGNOSE A FUEL ODOR, CLICKING IN THE FRONT END, AND AN A/C PROBLEM. FORD REPLACED THE A/C BY REMOVING THE DASH. AFTER WORKING ON IT FRIDAY, ALL DAY SATURDAY (EVEN AFTER CLOSING), AND MONDAY, IT WAS READY EARLY AFTERNOON, SEPT. 11. I DID NOT HEAR FROM FORD, SO CALLED I MYSELF TO PICK AROUND 12::40 PM TO PICK UP THE CAR. I PAID FOR THE REPAIRS AND GOT INTO MY CAR, ONLY TO NOTICE THE SEAT ADJUSTMENT NOT WORKING RIGHT. I DIDN'T SAY ANYTHING THEN BECAUSE I ALSO NOTICED THE AIR BAG LIGHT GOING ON AND OFF. A MECHANIC STANDING NEARBY HELPED ME BY LOCATING DAN WHITE, THE SERVICE WRITER FOR MY CAR (AND ASST. SERVICE MANAGER). DAN WALKED TO MY CAR TO ANSWER MY QUESTIONS ABOUT THE LIGHT BEING ON. HE EXPLAINED THAT 'HE' (I ASSUMED, THE MECHANIC) DIDN'T NOTICE THE LIGHT AT FIRST, BUT NOTICED IT LATER. HE EXPLAINED THAT THE AIRBAG MODULE HAD BEEN ALL TAPED UP AND THAT'S WHY THE LIGHT WAS ON. I INFORMED HIM THAT MADE NO SENSE TO ME AND ASKED WHY HE HAD NOT INFORMED ME. HE TOLD ME HE DIDN'T TELL ME BECAUSE HE ASSUMED I HAD BEEN IN AN ACCIDENT, OR TAPED IT UP MYSELF. I EMPHATICALLY INFORMED DAN THAT WAS NOT THE CASE!! I CONFIRMED WITH DAN AT THAT TIME HIS STATEMENT TO ME THAT 'HE' (THE MECHANIC) DIDN'T NOTICE THE AIR BAG INDICATOR LIGHT AT FIRST, ONLY LATER. HE TOLD ME THAT THE MECHANIC THOUGHT MAYBE HE SHORT CIRCUTED SOMETHING AND WENT TO CHECK AND FOUND THE MODULE HAD BEEN TAPED. I FIND IT PECULIAR THAT DAN WHITE DID NOT INFORM ME ABOUT THE SITUATION UNTIL I ASKED HIM ABOUT IT WHEN I WAS IN MY CAR, READY TO DRIVE OFF AFTER PICKING IT UP AT THE DEALERSHIP. DAN SAID HE DID NOT INFORM ME BECAUSE HE . I ARRIVED HOME, I ALSO DISCOVERED THE SEAT ADJUSTMENT WAS NOT WORKING AT ALL AND THE ELECTRIC DOOR LOCKS NO LONGER WORKED. I FIND IT ALSO PECULIAR THAT THESE ELECTRICAL ITEMS (INCLUDING THE AIRBAG INDICATOR LIGHT) WERE ALL WORKING WHEN I BROUGHT MY CAR TO HAVE THE AC REPAIRED!! IS A REPAIR FACILITY REQUIRED T