NHTSA Complaint #730848 — 1997 FORD EXPLORER

TIRES WERE STARTING TO SEPERATE. ALL FOUR TIRES HAD GROOVES WHERE TREAD JOINED THE SIDEWALL. THE GROOVES COULD NOT BE SEEN UNTIL THE AIR WAS REMOVED FROM THE TIRES. THE FIRST FIRESTONE STORE I CONTACTED WAS VERY SMART AND HATEFUL WHEN I ASKED WHAT I WAS TO DO. THAT STORE IS LOCATED IN EASTLAND MALL CHARLOTTE,NC. THEY ALSO TOLD ME THAT IF I BOUGHT NEW TIRES ON MY OWN AND DID NOT WAIT MY TURN FOR THEM TO REPLACE THE TIRES THAT FIRESTONE WOULD NOT PAY ME FOR THE NEW TIRES. I WOULD HAVE BEEN # 251 TO BEEN INSPECTED AND THESE TIRES WOULD HAVE PROBABLY BLOWN BEFORE THEN. FORD SENT ME A LETTER ASSURING ME THAT THE TIRES ON MY 1997 F-350 WAS NOT AFFECTED BUT FAILED TO SEND ME A LETTER TELLING ME THAT MY EXPLORER HAD THE KILLER TIRES. BOTH COMPANIES HAVE PUT MY FAMILY AT A HIGH RISK OF BEING KILLED AND HAVE DRUG THEIR FEET TO TRY TO CORRECT THE PROBLEM.( DOT NUMBER: VDHL TIRE SIZE: P23575R15 )