NHTSA Complaint #730720 — 1998 FORD EXPLORER

TO WHOM THIS MAY CONCERN, I AM WRITING A COMPLAINT AS A LAST RESORT IN HOPES THAT SOMEONE WILL HELP ME WITH MY FIRESTONE TIRES. I HAVE A 1998 EXPLORER WITH WILDERNESS AT TIRES THAT ARE NOT MADE AT THE DECATUR PLANT AND NOT CURRENTLY UNDER A RECALL. HOWEVER, I HAVE 3 TIRES THAT HAVE 37K MILES ON THEM (PURCHASED WITH VEHICLE) THAT HAVE CRACKS AND SPLITTING ALONG THE ENTIRE CURCUMFRANCE OF THE TIRES WHERE THE SIDEWALL MEETS THE TREADS. I HAVE BROUGHT MY TIRES INTO FIRESTONE, THEY BLAME FORD FOR THE 26LB AIR PRESSURE AND SAY THE CRACKING IS "NORMAL" AND "COSMETIC". I ALSO BROUGHT MY VEHICHLE INTO FORD AND THEY SAID THEY CAN DO NOTHING AS THEYDID NOT MAKE THE TIRE. THE MECHANIC DID AGREE HOWEVER, THE TIRE IS DEFECTIVE. I ALSO BROUGHT MY VEHICLE INTO A GOODYEAR STORE, AND THEY TOO ADVISED ME THAT THE 3 TIRES ARE DEFECTIVE AND THE TREADS ARE SEPERATING FROM SIDEWALL. I DO NOT HAVE THE MONEY TO REPLACE 4 TIRES, MUCH LESS 5 AND I KNOW FOR A FACT MY FIRESTONE TIRES ARE DEFECTIVE, EVEN IF THEY WHERE NOT MADE IN THE ILLINOIS PLANT. I AM NOT GETTING HELP FROM EITHER FORD OR FIRESTONE, BOTH REFUSE TO ACCEPT RESPONSIBILITY. I WOULD HOPE SOMEONE WILL BE ABLE TO CONACT ME AND TELL ME HOW TO PROCEED. I HAVE A FAMILY OF 5 AND DO NOT WANT TO RISK THEIR LIVES. I THANK YOU FOR YOUR TIME. ....STACEY O'CONNELL( DOT NUMBER: )