NHTSA Complaint #730418 — 1997 FORD EXPLORER

I LIVE IN A SECTION OF VIRGINIA THAT IS 25 MILES FROM THE NEAREST FORD OR FIRESTONE STORE. ALL 4 OF MY TIRES HAVE SEVERE CRACKING AT THE AREA WHERE THE TREAD CONNECTS TO THE TIRE. I TOOK THE CAR TO THE NEAREST TIRE STORE OR TUCKS TIRE CENTER IN MONETA, VA. 1-540-297-5155. THEY VERIFIED THAT MY TIRES ARE SEVERELY CRACKED AND READY FOR TREAD SEPARATION AND I AM DUE REPACEMENTS EVEN WITHOUT BEING ON THE RECALL. HOWEVER THEY SPENTS TWO DAYS ON THE PHONE CALLING FIRESTONE FOR AUTHORIZATION TO REPLACE THE TIRES. THEY WERE ON THE PHONE FOR HOURS ON HOLD AND NOBODY EVER COME ON THE LINE. I PROCEEDED TO CONTACT FORD VIA EMAIL, EXPLAINED ALL THE PRECEEDING AND THEY BASICALLY TOLD ME TO GET LOST SINCE I HAD 16 INCH TIRES. RIGHT NOW I CANT DRIVE THE CAR BECAUSE THE TIRES CAN SEPARATE AT ANY TIME. YET I CANT GET ANY ACTION FROM FORD OR FIRESTONE. THIS IS A BONAFIDE CASE OF A 16 INCH NON RECALLED TIRE THAT WILL HAVE TREAD SEPATATION SOON UPON DRIVING THE CAR. *AK( DOT NUMBER: W2C1PX017 TIRE SIZE: P255/70R16 )