NHTSA Complaint #729678 — 1997 FORD EXPLORER EQUIPMENT

Complaint Details

ODI Number	729678
Vehicle	1997 FORD EXPLORER
Component	EQUIPMENT
Date of Incident	November 1, 1999
Date Filed	September 6, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

BOTH RUNNING BOARDS ON THE DRIVER AND PASSENGER SIDE HAVE A SERIOUS RUST PROBLEM. BOTH SIDES ARE RUSTING THROUGH IN THE EXACT SAME WAY, IN THE SAME AREA. THIS AREA IS ON TOP MAINLY NEAR THE PLASTIC TREAD. IN THE PAST 4 MONTHS I HAVE SEEN NEARLY 12 OTHER EXPLORERS WITH THE IDENTICAL PROBLEM. THIS IS ON THE IDENTICAL MODEL, THE IDENTICAL PART. IN SOME CASES, THE PROBLEM ON THE OTHERS IS MORE ADVANCED AND SEVERE. I HAVE TOLD LOCAL FORD DEALER AS WELL AS FORD CUSTOMER SERVICE, THERE RESPONSE IS NOT COVERED OUTSIDE 3YR./36 MONTH WARRANTY. MAINLY CONTACTING YOU TO SEE IF THIS SIMULAR PROBLEM HAS BEEN REPORTED BY OTHERS.

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