NHTSA Complaint #728912 — 2000 FORD FOCUS

REPEATED ATTEMPTS IN DEALING WITH FORD SERVICE, CUSTOMER SERVICE AND MANAGEMENT (REGIONAL AND CENTRAL OFFICES) HAVE FAILED TO CORRECT THESE PROBLEMS. DISCREPANCY IN DOCUMENTATION BY THOMASON DAMEROW FORD SERVICE DEPARTMENT IN WHAT I WAS TOLD WAS DONE TO THE CAR VERSUS WHAT WAS DOCUMENTED. I WAS TOLD VERBALLY THAT CERTAIN CORRECTIONS WERE MADE TO THE CAR BUT THESE WERE NOT DOCUMENTED. FOR EXAMPLE, I WAS TOLD BY CHAD THE EVENING SERVICE MANAGER THAT THERE WAS SOMETHING WRONG WITH THE CRANK SHAFT DAMPENER YET THIS WAS NOT DOCUMENTED WHEN I PICKED UP THE CAR AND INFORMED DEALER I WOULD PURSUE LEMON LAW. DEALER HAD CAR FOR 30 DAYS IN APRIL AND I WAS TOLD PARTS WERE ON BACK ORDER. REGIONAL MANAGER WAS TO HAVE CALLED ME BACK BUT DID NOT. SERVICE MANAGER CONTACTED ON 08/22/2000 AND 08/23/2000 REGARDING REPEATED PROBLEMS BUT HE ONLY SEEMED TO BE CONCERNED WITH DOCUMENTATING OUR TELEPHONE CONVERSATION. SERVICE MANAGER STATED HE DID NOT KNOW THE STATUS ON THE BACK ORDERED PARTS BUT THAT HE WOULD CALL ME BACK BUT HE HAS NOT. I INFORMED HIM THAT CAR CONTINUES TO STALL WHILE DRIVING. DEALER PROVIDED WITH NEW PHONE AND ADDRESS ALTHOUGH THEY WERE TO HAVE CONTACTED ME A FEW MONTHS AGO BEFORE I MOVED YET FAILED TO DO SO SINCE APRIL 30,2000. CAR HAS SINCE STALLED, I AM VERY AFRAID TO DRIVE THE CAR ON THE HIGHWAY AS THE CAR WILL NOT EVEN REACH ACCEPTABLE AND A SAFE SPEED TO MERGE WITH HIGHWAY TRAFFIC. I WILL NOT USE THE CRUISE CONTROL AS IT SEEMS TO ACCELERATE ON ITS OWN EVEN AFTER THE CRUISE CONTROL IS NOT IN USE AND IT IS TURNED OFF. THERE ARE NUMEROUS OTHER PROBLEMS WITH THIS CAR BUT THE ONE I AM MOST CONCERNED ABOUT IS THE SAFETY OF THIS VEHICLE.....STALLLING, ENGINE SHUT DOWN WHILE DRIVING ON HIGHWAY, INADEQUATE SPEEDS TO MERGE WITH TRAFFIC, INADEQUATE SPEEDS ON SLIGHT INCLINE, UNABLE TO USE CAR TO TRAVEL UP THE MOUNTAINS WHICH ARE PLENTIFUL IN THE AREA WHERE I LIVE. PLEASE INVESTIGATE THIS PROBLEM TO PROTECT THE PUBLIC'S SAFETY , BOTH THE FORD DRIVERS AND OTHERS ON THE ROAD