NHTSA Complaint #728168 — 2001 VOLKSWAGEN JETTA POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	728168
Vehicle	2001 VOLKSWAGEN JETTA
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 10, 2000
Date Filed	September 19, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	KY

Consumer Description

TRANSMISSION STOPPED SHIFTING INTO 4TH GEAR WHILE DRIVING THROUGHT CITY, CALLED FOR TOW TO DEALER. DEALER SAIR ELECTRICAL PROBLEM. AFTER AUTO TRAVELED TO KY WHILE PARKEN IN CARPORTE WINDSHIELD CRACKED FROM LOWER DRIVERS SIDE UPWARDS INTO DRIVERS VIEW ABOUT 8 INCHES. DELAER REFUSS TO REPLACE WINDSHIELD IMMEDIATELY. SAYS THAT FAILURE MUST BE VERRIFIED BY SOME ONE WHO IS ON VACATION, WILL BE GONE WEEK. MONTGOMERY VW IN ELIZABETHTOWN KY, SERVICE MANAGER REPORTED THAT IT WAS A STRESS CRACK, AND THAT SHOULD NOT BE DRIVEN AS UNSAFE, DEALER WILL NOT SUPPLY REPLACEMENT AUTO, OR ANYTHING TILL INSPECTION, ALL THIS TIME I AM WITHOUT A NEW AUTO. THIS IS NOT ANY WAY FOR CUSTOMER SERVICE.

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