NHTSA Complaint #727982 — 1994 FORD TAURUS

ALTHOUGH CAR HAS NEVER ACTUALLY OVERHEATED, IT RUNS VERY HOT. IT LOSES ALOT OF WATER (OVERFLOW WILL BE EMPTY EVERY 3 DAYS OR LESS) BUT THERE IS NO LEAK. TOOK IT IN FOR A TUNEUP AND WAS TOLD THE HEAD GASKETS WERE BLOWN. CALLED AROUND AND WAS TOLD THERE WAS A RECALL ON ENGINE. CALLED DEALER. THEY KEPT IT FOR 3 DAYS AND TOLD US IT WAS NOT THE ENGINE, BUT THE WATER PUMP. THEY REFUSED TO FIX OR REPLACE ENGINE EVEN THOUGH UNDER RECALL. CALLED FORD MOTOR CUSTOMER SERVICE DEPARTMENT. WAS TOLD "WE STAND BEHIND OUR CERTIFIED TECHS" AND THEY WILL DO NOTHING. ENGINE IS UNDER RECALL FOR ANOTHER 1,000 MILES, BUT FORD IS REFUSING TO FIX DUE TO RUSTY'S SAYING IT IS NOT THE HEAD GASKETS. HAD IT LOOKED AT AT A THIRD PLACE AND THEY SAY THE WATER PUMP IS FINE. THEY COULD NOT LOCATE THE PROBLEM, BUT CAR IS STILL LOSING FLUID AND YOU CAN WATCH THE TEMP GUAGE RISE VERY QUICKLY AS YOU ARE DRIVING. DOES A RECALL MEAN THAT THEY HAVE TO REPLACE THE ENGINE, OR IS IT ONLY IF I HAVE PROBLEMS? I WAS TOLD BY RUSTY'S THAT IF SOMEONE ELSE SAYS THE HEAD GASKETS ARE BLOWN, THEY WILL HAVE TO PROVE IT. I HAVE BEEN TOLD THIS IS IMPOSSIBLE WITHOUT TEARING THE ENGINE APART. HELP!!!